If you decide on in home care, here are several questions to consider asking to ensure your loved one will be safe, healthy and happy
Making a decision about private caregiving for a loved one is never easy. The following information is a good start and if your questions aren't completely have additional questions, call us. We'll be glad to speak with you about your specific family situation.
Do you pay your federal and state taxes, Social Security (FICA) and unemployment insurance?
You could be legally responsible.
If your caregiver is injured on your residence, who is responsible?
Many homeowner's insurance policies exclude injuries to 'domestic employees.'
Are you safe?
Do you perform criminal background checks and state abuse registry checks?
Do you check caregivers' references from prior work history?
Can you verify that your caregivers are legally able to work in the United States?
Is your caregiver bonded or insured in case of injury or there's a theft?
Are services documented to ensure that they were indeed completed?
At Home screens and conduct background checks for all employees. All employees are insured and bonded and services are professionally documents as required by state regulation to keep your loved on safe and offering you -a peace of mind.
What kind of home care services do you provide?
At Home provides numerous home care services customized for you. A full list of services is available here. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our in-home care Testimonials .
Are your caregivers insured and bonded?
Yes. Every caregiver is an At Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.
Will I have a choice of who comes to my home?
Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection process, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. We will try to accommodate any requests you may have for a change in caregivers (as allowed by law).
Will my family member always receive care from the same caregiver?
Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.
If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.
Can At Home help with medications?
At Home can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We also document and report any side effects.
Can I change or discontinue the services my loved one receives?
You can change the number or type of service we provide your loved one -as it's needed. We understand the care situation can quickly change, so we are flexible and you're never bound to a long-term contract, so you can discontinue your relationship with At Home -at your discretion.
How can I verify a shift was completed?
At Home uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home or where-ever the care is provided. We can provide written verification at any time.
Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.
Do I need a physician's authorization for your services?
No. You don't need pre-authorization, pre-qualification, certification or even a prescription for At Home's services –unless skilled nursing services are required. You choose the services you want, when to start those services and how often those services are used.
If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to assist with the entire process -to include providing any documentation you need for reimbursement by an insurance carrier.
What are the costs of your home care services?
Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost.
1. Number of hours of care per week
2. Level of home care services received (non-medical, skilled nursing, etc.)
Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.
Are home care services covered by insurance or Medicare?
Medicare does provide an Eligibility Tool to see if your family qualifies. At Home may be able to provide documentation to that could help you obtain coverage.
Additionally, At Home has working relationships with companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.
We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.