In Home, Private Health Care, clients and their caregivers have a right to mutual respect and dignity
At Home personnel are prohibited from accepting personal gifts and borrowing from patients/their families/caregivers.
As a Client of At Home, you have the right to:
- At Home Clients will receive an assessment prior to beginning of services and an Initial Treatment Plan within 72 hours after services have begun. At Home will complete a re-assessment every 90-days.
- The right to participate in your assessments, and treatment planning meetings, and to be promptly notified of any service changes.
- The right to be informed of your rights and receive a copy of them in writing at the time of your admission, and when any changes to the Client rights policy is made.
- The right to receive upon admission a copy of the client confidentiality record keeping policy
- The right to have your cultural, psychosocial, spiritual, personal values, beliefs, and preferences respected.
- The right to refuse or accept treatment services.
- The right to have your person and property treated with respect, and privacy.
- The right upon admission to receive all At Home supervisory personnel contacts numbers.
- The right upon admission to receive the At Home Complaint filing policy.
- The right to receive a copy of the current Licensure Certification Inspection for At Home Private Home Care.
- The client/guardian understands it is their responsibility to inform the At Home staff immediately of any changes in the client’s condition.
As a Patient, you have the responsibility to:
• Remain under a physician's care while receiving At Home Agency services.
• Provide At Home Agency with a complete and accurate health history in order to plan and carry out care.
• Inform Agency staff about any changes in your health status, condition or treatment.
• Provide At Home Agency with all requested insurance and financial information/records.
• Sign or have your legal representative sign the required consents and releases for insurance billing.
• Allow At Home Agency to act on your behalf in filing appeals of denied payment of service by third-party payers and to cooperate to the fullest extent possible in such appeals.
• Notify At Home Agency of any changes in treatment made by the physician.
• Participate in your plan of care including, if appropriate, a pain management plan.
• Ask your nurse/therapist what to expect regarding pain and pain management.
• Discuss pain relief options with your nurse/therapist.
• Provide your nurse/therapist with as comprehensive information as possible about your pain and any concerns you may have about pain medications and/or management.
• Be available to At Home Agency staff for home visits at reasonable times.
• Notify At Home Agency if you are going to be unavailable for a visit.
• Treat At Home Agency personnel with respect and dignity without discrimination as to color, religion, sex or national or ethnic origin.
• Provide At Home Agency personnel with a safe home environment in which your care can be provided.
• Cooperate with your physician, At Home Agency staff and other caregivers.
• Inform the Agency if you are unable to understand or follow the Agency’s written instructions.
• Make a family member or substitute available who will assume a primary caregiver role when Agency staff are not in your home.